A horrified mum has spoken out after a delivery driver allegedly traipsed through her home – leaving her parcel on the living room sofa.
Carolanne Lindsay, who lives in St Athan, Wales, had ordered coffee pods from Amazon last month, but was shocked to return home to find the parcel sitting on her sofa and a delivery note through her door.
Despite the front and back doors being locked, the delivery man - who worked for a third party - allegedly went through the patio door, through the dining room and living room to leave the parcel inside the house.
The incident has left 39-year-old Carolanne so shaken that she is still locking her doors even when in the house for fear the driver may return, despite the incident happening six weeks ago.
“My five-year-old had obviously left the patio doors unlocked after letting the dog out, Carolanne said.
"This one instance when my son left the door unlocked and we didn't check, and this happens.
"What we couldn't understand was there was a large eight-seater dining room table right by the patio door, but he went through there and into the living room."
Carolanne’s husband works in the military and has just been deployed, meaning she is alone in the house with the kids.
"We are a military family. We go around and check our doors for safety because obviously with the things that are happening in the world at the moment, we have to be secure,” she said.
"My first thought, and I know it sounds ridiculous, was what if he'd planted cameras in the house.
"Or he could have gone through my drawers and taken something. I wouldn't know until that one moment we want something and it isn't there."
After sending numerous emails to Amazon over six weeks, she claims the company told her that the driver in question had been taken off deliveries pending retraining, however she is angry he 'lied' and trespassed in her home.
Carolanne has been offered cash as an apology but demanded confirmation from Amazon that the driver will never return to her home.
"They told me that the driver knocked on the door and 'the customer confirmed and asked if they could put the parcel through a living room window',” she said.
"Amazon have offered us compensation for the distress but I don't want [the money], I want to know what's going on."
A spokesperson for Amazon stressed that the driver worked for a third party delivery service and was no longer working on deliveries for them.
"We have very high standards for independent delivery companies who deliver Amazon parcels and how they serve customers,” the spokesperson said.
"We have investigated this matter with the delivery provider and the driver is no longer delivering Amazon parcels."
Reporting by Caters News