WATCH: The hoarder who can't get into his own house
Michael Saunders is a hardworking, well-presented man, but his two houses tell a different story.
The front door and windows to one of his semi-detached homes in West Midlands, UK, is blocked by two-metre-high piles of furniture, rubbish bags and boxes.
The gardens of both properties could be mistaken for jungles, and the hotel worker's cars are also filled to the brim with junk.
"It upsets me that I can't do it," Michael said. "I need help."
In a last-ditch bid to resolve his hoarding problem, Michael, 74, called in a team of extreme cleaners.
* Inside the life of a hoarder
"The state of Mr Saunders' properties is pretty bad," Tee, one of the cleaners said.
"He's had foxes living inside his home. They've been gaining access through an underground cellar hole."
Michael's house was so cluttered, he was forced to sleep in his car.
Ironically, his job requires him to spend his working hours in extravagant accommodation.
"I work in a luxury hotel," Michael said. "I play piano for the guests at night."
The hoarding started after Michael was diagnosed with cancer.
"I was in hospital for six months," he explained. "I had a loss of salary for six months, and then I was asked not to life anything for about 11 weeks.
"We got through, but obviously things got into a dilapidated state."
The cleaners he hired are trained mental-health workers, and are very aware that hoarding is a mental-health condition.
"Mr Saunders' hoarding is on a level five," Tee said, "which is really extreme.
"He doesn't think he's got a problem... [to him] all his possessions, they're there for something, for some reason, or they've got value."
Watch the video above to see what happens.
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