Top airports for customer service revealed

Yahoo7 Travel

Updated 22 February 2015 at 9:41 pm

Looking for the friendliest airports on the planet? The Airports Council International has announced the winners of the 2014 Airport Service Quality Awards which honour the airports with the best customer service.

“Airports are more than simply points of departure and arrival,” Angela Gittens, director general of ACI World, told FlyerTalk. “They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success.”

Related: The world's most extreme airport

Here are the first-place winners by category.

Best airport by region

Africa: Sir Seewoosagur Ramgoolam International Airport in Mauritius
Asia Pacific: Incheon International Airport in South Korea
Europe: Keflavik International Airport in Iceland
Latin America and Caribbean: José Joaquín de Olmedo International Airport in Ecuador
North America: Indianapolis International Airport in the United States
Middle East: Queen Alia International Airport in Jordan

Gallery: Best airports in the world to spend time in

Best airport by size

Indira Gandhi International Airport. Photo: Getty

2-5 million: José Joaquín de Olmedo International Airport in Ecuador
5-15 million: Haikou Meilan International Airport in China
15-25 million: Gimpo International Airport in South Korea
25-40 million: Indira Gandhi International Airport in India
Over 40 million: Incheon International Airport in South Korea

Best small airport

Africa: Upington Airport in South Africa
Asia Pacific: Langkawi International Airport in Malaysia
Europe: Murcia–San Javier Airport in Spain
Latin America and Caribbean: Culiacán International Airport in Mexico
North America: Victoria International Airport in Canada

Best improvement

San Antonio International Airport. Photo: Thinkstock

Africa: Sir Seewoosagur Ramgoolam International Airport in Mauritius
Asia Pacific: Netaji Subhas Chandra Bose International Airport in India
Europe: Pulkovo Airport in Russia
Latin America and Caribbean: Las Américas International Airport in the Dominican Republic
North America: San Antonio International Airport in the United States
Middle East: Queen Alia International Airport in Jordan

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