One holidaymaker has suffered the holiday from hell after she claims she was eaten alive on her flight home in a 'bug infested' plane seat.
Jane Nash returned to the UK after a fortnight away in Goa aboard a Boeing Dreamliner on November 5, but felt 'uncomfortable' in her seat throughout the ten-hour flight – and believes it was “infested by bed bugs or biting gnats”.
"I had jean shorts on and I think the bugs must have climbed up the backs of my legs – they must have been stealthy,” said Jane.
"I was drinking wine and perhaps the insects may have been attracted to the alcohol.
“I was fine for two weeks in the hotel and then after a ten-hour flight I get bites? It's just unbelievable.
“It must have been that seat because I can't think of anything else that could have done it.”
The 59-year-old retired IT worker disembarked at Gatwick airport, and says she descended into 'hell' when she woke up early the next morning to find herself covered in red bites over her legs, armpits and back.
"I just remember waking up at 3am the following morning and feeling itchy,” she said.
"I know that it must have been the seat because I felt fine during the two weeks I was on holiday.”
After immediately complaining to the holiday company directly, the mum-of-two has slammed TUI for their 'lack of cleanliness' aboard their aircraft and 'inadequate' customer services.
Jane says she doesn't want any compensation from TUI, just the recognition that they'll check the planes and make sure they are properly cleaned.
“I just want them to check the aircraft. I think there are systemic problems with air-craft cleanliness,” she said.
"They should just be doing more regular checks. I want them to use a better complaint's service as well.
"When I contacted TUI they just didn't seem to give a s**t. I got the standard automated 'We'll reply in 28 days' response.
"All I'm thinking is that in the 28 days it's taking them to respond there's 28 days' worth of planes in the sky probably having the same problem.”
Her allegations come a month after 38-year-old Heather Szilagyi claimed she and her daughter were “bitten by bed bugs” on a British Airways Flight.
TUI confirmed they were thoroughly investigating the claims, including trying to establish the nature of the bites, but explained they have a 'robust cleaning and inspection programme'.
“We were very concerned to hear of the reports from Mrs Nash regarding her flight from Goa to London Gatwick,” said a TUI spokesperson.
“We have started a full and through investigation, which will include trying to determine the nature of these bites for which we will require supporting medical evidence.
"We'd like to reassure customers that we have a robust cleaning and inspection programme for all aircraft in our fleet and we adhere to IATA standards as well as following the World Health Organisation guidelines for aircraft interior cleaning."
- Reporting by Caters News
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